Address: 448 Pacific Hwy, Artarmon NSW 2064
Phone: 1300 559 848
Opening Hours: Mon- Fri 9am–5pm
Patient Complaint & Feedback
Artarmon Day Surgery is committed to providing a high standard of care and service. We welcome your feedback both positive and negative as it enables us to improve and assess the care and service we deliver.
As our customer, you have the right to receive considerate and respectful treatment by all our staff. If you are concerned about any aspect of your treatment or care at Artarmon Day Surgery, there are several ways which you can inform us.
- The Practice Manager is available to discuss your concerns in person. Please notify reception staff and they will arrange for you to meet with either person or alternatively you can leave your name and number and we will be happy to contact you.
- Compliment and Complaint Forms and envelopes are available in the reception area. We welcome comments about what pleased or displeased you in regards to our services. If you require a response, please leave your name and address.
Our Practice Manager will aim to acknowledge all complaints within 24hrs of notification. All complaints will be investigated and appropriate action taken if required. You should then receive a response within two weeks.
If you are not satisfied with our management of your complaint you may refer it to the Health Care Complaints Commission on 1800 043 159 or at www.hccc.nsw.gov.au.
REMEMBER, WE VALUE YOUR FEEDBACK TO ENSURE WE DELIVER SAFE, QUALITY CARE.